For Sky Eye Measurement's staff, technical knowledge and experience are only half of the customer service equation. In addition to regular product and professional training, the Edmonton-based company's staff takes leadership and human relations courses intended to improve their personal skills.
“Not only are our people knowledgeable, they're a pleasure to deal with,” General Manager Richard Hansen says. “A major focus of our growth is developing our people; we believe that if you have good people, the rest of the company will take care of itself.”
A focus on customer service and technical acumen has been a central trait of Sky Eye Measurement since Hansen, an experienced instrumentation mechanic, founded the company in 2005 as an offshoot of work he was performing for his former employer.
Ever since it was founded in 2007, Houston-based Select Energy Services has been on a mission of change. It has been working to change the oil and gas industry’s approach to water management through strategic water management solutions from sourcing to disposal. The past year has seen some major strategic changes within Select Energy Services that should help it continue to be a top provider of water solutions in the effort to capture critical energy resources.
“We offer services that truly cover everything from the cradle to the grave for water management,” Vice President Mike Howdeshell says. “We now are fully integrated and solely focused on the water management side of the oil and gas industry in North America.”
Rangeland Engineering is a company on the move. President and CEO Ron Daye has more than four decades of experience as a process engineer and project manager in the oil and gas industry. When the oil and gas sector in Canada started to expand at the turn of the century, he decided to seize the opportunity and founded Rangeland in 2001. The company has realized consistent growth during the past decade-plus because of its work ethic and skillset.
Rangeland Engineering offers a number of diverse services. These include everything from process design, project management and project development engineering to drafting and design services, commissioning and startup, and construction management.
The utilization of pressure, temperature, flow, density and level measurement devices in pipeline storage, distribution and custody transfer systems allows midstream and upstream producers to communicate, monitor and control the flow of oil and gas from the wellhead to end-users. The lack of basic infrastructure in remote areas of many of the most prolific shale plays such as the South-Central Texas Eagle Ford Shale, North Dakota’s Bakken Shale and the expanding plays in the Permian Basin of west Texas require the latest instrumentation technology to collect and transfer the data to remote control rooms miles from these field sites. This information is critical to the safe operation and profitability of the producer.
Some companies take many years to build a loyal customer base, but it has taken only five years for Phoenix Services LLC to establish that foundation. Today, President of West Texas Reece Boudreaux says about 90 percent of the company’s work is for repeat clients, including exploration titans such as ConocoPhilips Co., Apache Corporation, XTO Energy, Berry Petroleum and Diamondback Energy.
Phoenix Services, headquartered in Houston, offers clients oilfield services, including water transport, water transfer, frac and acid tank rentals, workforce accommodations, crude oil hauling, salt water disposal, frac water heating and other surface equipment rentals.
Boudreaux co-founded the company in 2009 with CEO Mark Fisher, President of South and Central Texas Terry Pruitt, and Kyle Glicksman, president of Barnett Shale. More recently, it added Mark Hefley, the president and CEO of SuperHeaters LLC, as a partner.
The founder of one of the most successful companies in Puerto Rico has a message for future business owners. “If you are confident, sure and you have the proper business knowledge for the field you want to enter, let go of your safety net, deliver excellent service to your clients and you’ll be met with success,” says Robin González, president and CEO of PetroWest Inc.
Today, PetroWest is the No. 1 fuel supplier in Puerto Rico, and upholds an excellent reputation in the market for its distribution services. However, it wasn’t always this way for the petroleum wholesaler. Like most beginning entrepreneurs, González began his business with minimum resources and high risk.
In its line of work, it’s not unusual for North American Construction Group (NACG) to work on the same site for the same client for years, even decades in some cases. As a heavy construction contractor working in the Alberta oil sands market, NACG’s services play a role throughout a mine’s life, from beginning to end.
“Having worked on every operating mine site in the Alberta oil sands and many of them since their inception, we look at our services as covering the whole of the mine’s life,” COO Joe Lambert says. “We’re often one of the first contractors onsite, building access roads or peeling back the muskeg which is that top layer of peaty moss-like material.”
Noralta Lodge provides accommodations to oil services professionals in northern Alberta that are a far cry from the utilitarian stereotype of remote lodging. “You can think of us as a hotel in the bush,” CFO Frankie Kim says.
Noralta Lodge differentiates itself from other companies that provide temporary accommodations by focusing on the total customer experience.
As opposed to the shacks and man-camps sometimes seen in oil regions, Noralta Lodge features high-quality manufactured suites, Red-Seal certified chefs, exceptionally clean rooms and many amenities. “We provide good rest, connectivity to family and great food,” Kim explains. “Guests who are safe and well fed are more productive and safer at work.” Noralta Lodge facilities provide gourmet meals with round-the-clock dining, private rooms, fitness centers and game rooms.